1.1 This Privacy Policy explains how TeamSpeak Systems, Inc., PO Box 211180, Chula Vista, CA 91921, USA ("TeamSpeak USA"), and TeamSpeak Systems GmbH, registered seat: Krün, District of Garmisch-Partenkirchen, Germany, business address: Wilhelmstraße 21, 74072 Heilbronn, Germany, registered with the Local Court of Munich under HRB 172523 ("TeamSpeak DE"), process personal data in connection with TeamSpeak websites, myTeamSpeak accounts, TeamSpeak clients, server-related services, add-ons, licensing services, support, community features, mobile applications, software development kits and related services (together, the "Services").
1.2 Depending on the specific Service, TeamSpeak USA and TeamSpeak DE may act as independent controllers, joint controllers, processors or service providers under applicable privacy laws. For each TeamSpeak-controlled Service, the applicable controller or controllers and, where relevant, the contracting entity are identified in the relevant order process, product notice, service documentation, privacy notice, customer center entry or agreement. Where TeamSpeak USA and TeamSpeak DE jointly determine the purposes and means of processing, they act as joint controllers and have agreed their respective responsibilities for data subject requests, information duties, security, retention and supervisory authority communications. The essence of this arrangement is made available in the relevant Service-specific notice or upon request. Privacy requests may be addressed to TeamSpeak at privacy@teamspeak.com or to the external Data Protection Officer identified below, and TeamSpeak will coordinate the response internally.
1.3 This Privacy Policy applies to TeamSpeak-controlled Services. Independent TeamSpeak servers, communities, websites, hosting providers and third-party integrations may be operated by third parties. Their own privacy terms apply to their independent processing. TeamSpeak processes data for such environments only to the extent described in this Privacy Policy or in the applicable service documentation.
1.4 If a specific Service is governed by a separate privacy notice, product notice, data processing agreement or enterprise agreement, that document supplements this Privacy Policy and prevails for the specific Service where it is more specific.
2.1 TeamSpeak follows a privacy-first approach. This means that TeamSpeak seeks to collect only data that is necessary for the relevant Service, to avoid unnecessary monitoring of communications, to separate optional analytics from essential functionality and to provide transparent controls for user choice.
2.2 In typical self-hosted voice-server use, TeamSpeak does not operate the server selected by the user and does not listen to or record voice communications. Where TeamSpeak-hosted, account-based, cloud, community, licensing, support or messaging features are used, TeamSpeak may process account data, metadata, user content and technical data as necessary to provide, secure and improve those features.
2.3 TeamSpeak does not require registration merely to download or use certain client software unless a specific feature, subscription, account, license, hosted service or community function requires an account.
2.4 TeamSpeak does not sell personal data for money. If a specific technology or disclosure is deemed a "sale" or "sharing" under California privacy law, TeamSpeak provides the legally required opt-out mechanism and respects legally recognized opt-out preference signals where required.
3.1 Identity and contact data may include name, username, display name, email address, postal address, country, phone number, date of birth if requested for age or eligibility purposes, customer number and company information.
3.2 Account and authentication data may include myTeamSpeak account credentials, account ID, password hashes, multi-factor or authentication records, login history, authenticated devices, security logs, account settings, consent records and deletion status.
3.3 Payment, subscription and licensing data may include order details, invoices, license keys, subscription status, payment method references, transaction identifiers, tax information, customer center information and data received from payment providers or app stores. TeamSpeak generally does not store full card numbers where payment processing is handled by regulated payment providers.
3.4 Client, server and usage data may include device information, operating system, app version, IP address, approximate region, timestamps, connection data, server identifiers, virtual server IDs, port, domain name, public license ID, client unique identifiers, update logs, crash logs, diagnostic data, feature usage, badge information, add-on information and server interaction logs.
3.5 Communications and user content may include messages, file uploads, images, videos, avatars, community posts, support requests, forum posts, add-on descriptions, server names, channel names, room membership, events, reactions and other content that users submit or make available through the Services. Some chat rooms or features may use end-to-end encryption or device-held keys; in such cases, TeamSpeak may store encrypted data but may not be able to read the content.
3.6 Support, moderation and legal data may include correspondence, support tickets, reports, complaints, moderation actions, appeal records, abuse-prevention records, security investigations and information required to comply with legal obligations or enforce the Terms and Community Guidelines.
3.7 Website, analytics, security-challenge and cookie data may include browser type, pages visited, referrer URLs, approximate location, cookie identifiers, consent choices, click and scroll behavior, bot-detection and challenge data, security tokens, download-protection signals, and similar technical data.
3.8 Third-party integration data may include information received from or sent to integrations selected by users or required for a Service, such as payment processors, app stores, support systems, hosting providers, security providers, Twitch integrations, Giphy integrations, Cloudflare Turnstile or comparable anti-abuse tools, and licensed hosting providers.
4.1 TeamSpeak receives personal data directly from users when they create an account, purchase a license, subscribe to a Service, configure a client, upload content, use community features, contact support, submit a privacy request or communicate with TeamSpeak.
4.2 TeamSpeak collects technical data automatically when users access websites, clients, mobile apps, downloads, update mechanisms, licensing services, support systems, account-based Services, download-protection checks or security mechanisms.
4.3 TeamSpeak may receive limited data from payment providers, app stores, license partners, authorized TeamSpeak hosting providers, support providers, security providers, integration providers and other users who communicate, report content or interact with a user through the Services.
4.4 TeamSpeak may receive business contact data from corporate customers, prospective customers, resellers, vendors or public sources where this is necessary for sales, licensing, security, compliance or business communications.
5.1 TeamSpeak processes personal data to provide the Services, perform contracts, authenticate users, operate accounts, process orders and payments, deliver software, provide downloads and updates, manage licenses, enable account-based features and provide support. For users in the EU, EEA, United Kingdom or Switzerland, the legal basis is generally performance of a contract or steps prior to entering into a contract.
5.2 TeamSpeak processes personal data to secure the Services, protect downloads, prevent abuse, detect fraud, protect accounts, respond to incidents, maintain logs, enforce the Terms and Community Guidelines, and protect users and infrastructure. The legal basis is legitimate interests under Art. 6(1)(f) GDPR, contract performance under Art. 6(1)(b) GDPR where the security measure is necessary to provide the requested Service, and legal obligations where applicable.
5.3 TeamSpeak processes data to comply with accounting, tax, commercial, consumer protection, export-control, law-enforcement and regulatory obligations. The legal basis is legal obligation or legitimate interests, depending on the jurisdiction.
5.4 TeamSpeak processes data to communicate about purchases, service changes, product updates, security notices, account deletion, license changes, migration paths and planned service transitions, including the phased TeamSpeak 3 sunset. The legal basis is contract performance, legal obligation or legitimate interests.
5.5 TeamSpeak processes data for optional marketing, newsletters, promotional messages, surveys and contests only where permitted by law. The legal basis is consent, the existing-customer marketing exception where available, legitimate interests where lawful, or performance of a specific promotion agreement.
5.6 TeamSpeak processes data for optional website analytics, heatmaps, session replays or comparable tracking technologies only where permitted by law and, in consent-required jurisdictions, only after valid consent. The legal basis is consent under the GDPR and, for storage or access on terminal equipment in Germany and comparable jurisdictions, consent under Section 25(1) TDDDG or the corresponding local ePrivacy rule.
5.7 TeamSpeak may process aggregated, anonymized or de-identified data for analytics, product development and reporting. TeamSpeak takes reasonable steps designed to prevent re-identification where data is treated as anonymized or de-identified.
6.1 TeamSpeak uses cookies, local storage, scripts, pixels and similar technologies for different purposes. Some are strictly necessary to provide websites or Services requested by the user, such as security, load balancing, session management, language settings, checkout, fraud prevention and consent storage. Other technologies are optional, such as analytics, marketing or behavioral analysis tools.
6.2 For the European Union, the EEA, Germany, the United Kingdom, Switzerland and other consent-required jurisdictions, TeamSpeak uses an opt-in model for non-essential cookies and comparable technologies. Optional technologies are not activated before the user has given valid consent through the consent management tool, unless a specific technology is legally exempt.
6.3 TeamSpeak uses Cookiebot by Usercentrics as a consent management platform. Cookiebot records and manages consent choices, displays categories and providers, and allows users to change or withdraw consent. The details displayed in the consent banner and cookie declaration reflect the configuration active at the time of use and are maintained as part of TeamSpeak's publication and change-management process.
6.4 Users can change consent choices at any time through the cookie settings link or the consent management interface. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6.5 Browser settings may allow users to block or delete cookies. Blocking necessary cookies may impair the functionality of websites or Services.
6.6 The concrete cookies, providers and storage periods active on a specific TeamSpeak website are shown in the consent management tool and cookie declaration available on that website. TeamSpeak maintains the Privacy Policy, the Cookiebot configuration and the actual website scan on a consistent basis. Providers and marketing technologies are described only where they are active or may be activated for the relevant Service, and optional technologies are grouped under the appropriate consent category.
7.1 TeamSpeak may use Cloudflare Turnstile, provided by Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA, or its affiliated Cloudflare entities, on selected download pages or comparable abuse-protected actions to verify that a request is initiated by a human user and to protect downloads, infrastructure, costs and the security of the Services against automated or abusive access.
7.2 Turnstile may process technical signals such as IP address, user agent, browser and device signals, TLS or connection-related signals, sitekey, origin or page information, timestamp, challenge outcome, token and comparable anti-abuse data. These signals are used to distinguish human users from bots and to validate the relevant download or protected action.
7.3 In the EU, EEA, United Kingdom, Switzerland and comparable jurisdictions, TeamSpeak relies on Art. 6(1)(f) GDPR for this processing, namely the legitimate interests in protecting downloads, infrastructure, users, security and costs against automated or abusive access. Where the protected action is necessary to provide a requested Service or contract-related download, Art. 6(1)(b) GDPR may also apply. Access to or storage of information on the user's device is limited to what is strictly necessary for security, anti-abuse purposes and provision of the requested download or Service, including within the meaning of Section 25(2) TDDDG where applicable.
7.4 TeamSpeak uses Turnstile in a targeted manner, for example when a user actively requests a download or comparable protected action. Turnstile is not used by TeamSpeak for advertising, cross-site marketing profiling or targeted advertising.
7.5 Depending on the configuration, Turnstile may issue a one-time token that is verified server-side through Cloudflare's Siteverify API. If TeamSpeak enables Cloudflare pre-clearance or comparable Cloudflare challenge functionality, Cloudflare may set a strictly necessary security cookie such as cf_clearance for the configured validity period to recognize that the user has passed a security challenge.
7.6 Cloudflare may process Turnstile data in the United States and other countries. International transfers are protected as described in Section 12. TeamSpeak maintains appropriate contractual arrangements with Cloudflare where required.
7.7 Additional information about Cloudflare Turnstile is available in Cloudflare's Turnstile Privacy Addendum and Cloudflare's Privacy Policy.
8.1 TeamSpeak may use Microsoft Clarity, provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, on selected public website pages, including selected pages on teamspeak.com and selected download or product information pages, to understand how users interact with those pages and to improve website usability, layout, stability and conversion flows.
8.2 Microsoft Clarity may process interaction data such as page views, clicks, scrolling, mouse movements, device and browser information, approximate location, referrer URLs, visited pages, session information and pseudonymous identifiers. Clarity supports heatmaps and session replay functions. Heatmaps show aggregated interaction patterns. Session replays may allow TeamSpeak to reconstruct individual website sessions for usability analysis.
8.3 TeamSpeak uses Microsoft Clarity only where it is clearly disclosed in the consent management tool and this Privacy Policy. In the EU, EEA, United Kingdom, Switzerland and other consent-required jurisdictions, Clarity is activated only after the user has given valid consent. TeamSpeak configures the integration to pass a valid consent signal to Microsoft Clarity and to prevent Clarity cookies from being set before consent where required.
8.4 TeamSpeak does not use Microsoft Clarity for targeted advertising and does not intentionally collect passwords, payment details, private communications, sensitive user inputs or special-category data through Clarity. TeamSpeak may deploy Clarity on selected public website pages, including selected pages on teamspeak.com, where Clarity is disclosed in the consent management tool and activated only after valid consent where required by applicable law. TeamSpeak does not use Clarity on login pages, account areas, checkout or payment pages, support ticket areas, private messaging or chat areas, forms containing free-text user input, or pages specifically directed to children or minors below the applicable minimum age for the relevant Service or below the age at which they can validly consent to optional analytics under applicable law. Where TeamSpeak has actual knowledge that a user does not meet the applicable age, consent or authorization requirement, Clarity is not activated for that user unless legally valid parental or guardian consent or authorization has been obtained. TeamSpeak uses configuration, masking and exclusion processes designed to exclude sensitive areas before Clarity is used on a website page.
8.5 TeamSpeak uses masking and exclusion settings to reduce the collection of personal or sensitive content. These settings are a risk-reduction measure and are reviewed in the concrete website environment. TeamSpeak does not rely solely on default masking descriptions for legally sensitive pages.
8.6 Microsoft Clarity stores different data types for different periods. Playback data used for session recordings is generally retained for 30 days. Heatmap data, click data and sessions that are labeled, favorited or otherwise retained by the tool may be retained for up to 13 months. TeamSpeak aligns its operational use of Clarity with these periods and avoids labeling or favoriting sessions unless retention is necessary.
8.7 Microsoft may process Clarity data in the United States or other countries. For international transfers, TeamSpeak relies on appropriate safeguards such as Microsoft participation in the EU-U.S. Data Privacy Framework where applicable, Standard Contractual Clauses and supplementary measures as appropriate. Users may withdraw consent through the consent management tool.
9.1 TeamSpeak provides a self-service deletion function for myTeamSpeak accounts. When a user initiates deletion, the account is marked for deletion and scheduled for permanent deletion after a 30-day period.
9.2 During the 30-day pending-deletion period, the user may revoke or cancel the deletion request through the available account interface or by contacting TeamSpeak, provided that the account can still be securely authenticated and no legal or security restriction prevents reactivation.
9.3 After the 30-day period, TeamSpeak permanently deletes or anonymizes account data that is no longer required. Deletion does not affect data that TeamSpeak must retain for legal, tax, accounting, dispute, security, fraud-prevention or enforcement purposes. It also does not necessarily remove content already disclosed to other users, records retained by independent server operators, data retained by third-party providers under their own obligations, or data in backups until the normal backup lifecycle expires.
9.4 Deleting an account may terminate access to account-based features, licenses, subscriptions, badges, contacts, encrypted user data, server bookmarks, chat settings and other account-linked assets. Users should export or back up data before initiating deletion where export functionality is available.
9.5 Account deletion does not automatically cancel unpaid amounts or obligations that arose before deletion. If a subscription is active, users should also follow the applicable cancellation process to avoid further charges where required by the subscription terms.
10.1 TeamSpeak is a general-audience service. The Services are not directed to children below the minimum age at which applicable law permits them to use online services or provide privacy consent without parental or guardian involvement.
10.2 Minimum age, consent and parental or guardian authorization requirements may differ by country, region and Service. Users may create an account or use account-based Services only if they meet the applicable minimum age, consent and eligibility requirements, or if legally valid parental or guardian consent or authorization has been obtained where required.
10.3 Specific age thresholds may apply under certain laws. For example, some laws contain specific rules for children under 13, and some privacy laws contain additional restrictions for users under 16. These examples are not exhaustive and do not limit other age, consent or eligibility requirements under applicable law.
10.4 Certain Services or features may be subject to additional age, legal-capacity, payment, third-party-provider, app-store, regional or authorization requirements, including payment features, paid subscriptions, third-party integrations and regionally restricted functionality.
10.5 TeamSpeak may ask for age-related information or parental or guardian authorization where necessary and may restrict accounts or disable specific features where age, consent, authorization or eligibility requirements are not met.
10.6 If TeamSpeak obtains actual knowledge that it has collected personal data from a child or minor without legally valid consent or authorization required by applicable law, TeamSpeak will take reasonable steps to delete the data or obtain appropriate consent or authorization, unless retention is required by law or for safety, security or abuse-prevention reasons.
10.7 Parents or guardians may contact TeamSpeak to review, correct or request deletion of personal data collected from a child or minor, and to refuse further collection or use, subject to authentication and legal exceptions.
10.8 TeamSpeak does not knowingly sell or share personal data of users under 16 as those terms are used under the CCPA. TeamSpeak does not knowingly use personal data of children or minors for targeted advertising without legally valid consent or authorization where required.
11.1 TeamSpeak may disclose personal data within the TeamSpeak group and to personnel, contractors and advisors who need access for the purposes described in this Privacy Policy and are bound by confidentiality or equivalent obligations.
11.2 TeamSpeak may disclose personal data to service providers and processors that support hosting, cloud infrastructure, content delivery, security, fraud prevention, bot prevention, payment processing, app distribution, licensing, customer support, email delivery, analytics, consent management, accounting, legal services and business operations. Depending on the Service and the actual configuration, this may include payment providers such as Stripe or PayPal, app stores, hosting and content-delivery providers, security and anti-abuse providers such as Cloudflare and Cloudflare Turnstile, Cookiebot by Usercentrics, Microsoft Clarity, support and email providers, professional advisers, and integrations selected or enabled by users such as Twitch, Giphy or comparable services. The provider list is maintained consistently with the website, client, checkout and consent-management configuration actually in use.
11.3 TeamSpeak may disclose data to payment providers, app stores, licensed hosting providers, integration providers, business customers, resellers or community administrators where necessary to provide the relevant Service, verify licensing, process payments, enable selected integrations or administer community features.
11.4 TeamSpeak may disclose data where required by law, court order, law-enforcement request, regulatory request, export-control obligation or to protect the rights, safety and security of TeamSpeak, users or third parties.
11.5 TeamSpeak may transfer data as part of a merger, acquisition, restructuring, financing, sale of assets or similar transaction, subject to appropriate confidentiality and privacy safeguards.
12.1 TeamSpeak operates internationally and may transfer personal data to the United States and other countries that may not provide the same level of data protection as the user's country.
12.2 Where the GDPR, UK GDPR, Swiss FADP or similar laws require transfer safeguards, TeamSpeak uses legally recognized mechanisms such as adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Addendum, participation of recipients in the EU-U.S. Data Privacy Framework or its extensions where applicable, and supplementary contractual, technical and organizational measures where appropriate.
12.3 TeamSpeak does not represent in this Privacy Policy that all recipients or all TeamSpeak entities are certified under a specific transfer framework. The applicable transfer mechanism depends on the recipient, Service, country and processing role.
12.4 Users may request additional information about the transfer safeguards relevant to their personal data by contacting TeamSpeak.
13.1 TeamSpeak retains personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
13.2 Account data is generally retained while the account is active and then for the pending-deletion period, legal retention periods, dispute periods and normal backup cycles. myTeamSpeak accounts marked for deletion are permanently deleted or anonymized after 30 days, subject to the exceptions described above.
13.3 Uploaded content, images, videos and files in account-based chat or community features may be retained for the period configured for the Service. Where the current Service description states that uploaded user content is retained for 30 days, TeamSpeak maintains consistency between the technical configuration and this notice.
13.4 Payment, invoice, tax and accounting records are retained for the statutory periods required by applicable commercial, tax and accounting law.
13.5 Support, moderation, abuse-prevention and security records are retained for as long as necessary to resolve the request, enforce the Terms, protect users, handle disputes and comply with legal obligations.
13.6 Consent records are retained for as long as necessary to demonstrate valid consent and compliance. Optional analytics data is retained according to the relevant tool settings; Microsoft Clarity retention is described in Section 8.
13.7 Backup copies are deleted or overwritten according to TeamSpeak's normal backup cycles, unless a backup must be preserved for security, legal or operational reasons.
14.1 TeamSpeak uses technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure and unauthorized access. These measures may include encryption, hashing, access controls, logging, network security, secure development practices, vulnerability management, contractual safeguards and personnel controls.
14.2 No method of transmission or storage is completely secure. Users should protect account credentials, use strong passwords, keep devices secure and contact TeamSpeak immediately if they suspect unauthorized account access.
14.3 Where end-to-end encryption or device-held keys are used, users are responsible for safeguarding their devices and keys. Loss of device-held keys may make content unrecoverable.
15.1 Depending on the applicable law and the user's location, users may have rights to access, obtain a copy of, correct, delete, restrict or object to processing of personal data, withdraw consent, data portability, lodge a complaint with a supervisory authority, and not be subject to decisions based solely on automated processing where such decisions produce legal or similarly significant effects.
15.2 Users may exercise rights by contacting TeamSpeak at privacy@teamspeak.com, using account tools where available, or contacting the external Data Protection Officer. TeamSpeak may need to authenticate the requester and may deny or limit requests where permitted by law.
15.3 Consent may be withdrawn at any time through the relevant account setting, unsubscribe mechanism, cookie settings or other provided control. Withdrawal does not affect processing that occurred before withdrawal.
15.4 Users may object to direct marketing at any time. TeamSpeak will stop direct marketing communications where required by law, while retaining suppression data necessary to honor the objection.
15.5 Users in the EU, EEA, United Kingdom or Switzerland may lodge a complaint with their competent data protection authority. Users may also contact TeamSpeak first so that TeamSpeak can attempt to resolve the concern.
16.1 This Section applies to California residents and, where applicable, residents of other U.S. states with similar privacy laws. Terms such as "personal information", "sale", "sharing", "sensitive personal information" and "consumer" are used as defined in applicable law.
16.2 TeamSpeak may collect the categories of personal information described in Section 3, including identifiers, contact information, account information, commercial information, internet or network activity information, geolocation approximated from IP address, audio or visual information where users provide it as content, inferences where permitted, and sensitive personal information only where necessary or voluntarily provided.
16.3 TeamSpeak uses these categories for the purposes described in Section 5 and discloses them to the categories of recipients described in Section 11.
16.4 TeamSpeak does not sell personal information for money. TeamSpeak does not knowingly sell or share personal information of users under 16. If optional cookies, advertising technologies or analytics are considered a sale or sharing under applicable law, users may opt out through the cookie settings and any applicable "Do Not Sell or Share My Personal Information" link.
16.5 California residents may have the right to know, access, delete, correct, opt out of sale or sharing, limit the use of sensitive personal information where applicable, and receive non-discriminatory treatment for exercising privacy rights. Authorized agents may submit requests where legally permitted and properly authorized.
16.6 TeamSpeak honors legally required opt-out preference signals, including Global Privacy Control, where the signal can be recognized and linked to the user or browser in accordance with applicable law.
16.7 TeamSpeak retains personal information according to Section 13 and does not use sensitive personal information for purposes that require a right to limit unless TeamSpeak provides the required notice and choice.
16.8 California residents may submit privacy requests by using available account tools, by emailing privacy@teamspeak.com, or by using another privacy request channel made available by TeamSpeak. TeamSpeak will verify requests to the extent required or permitted by law and will respond within the periods required by applicable law. TeamSpeak may request information reasonably necessary to authenticate the requester or to confirm an authorized agent's authority.
16.9 TeamSpeak does not provide financial incentives, price differences or service differences in exchange for the sale or sharing of personal information. If TeamSpeak introduces such a program, TeamSpeak will provide the notice and consent options required by applicable law before the program applies.
16.10 TeamSpeak's notice at collection consists of this Section, the categories and purposes described in Sections 3 and 5, the disclosure information in Section 11, the retention information in Section 13, and the additional information shown at the point of collection, in the consent management tool, in the checkout process or in the relevant product notice.
16.11 Where TeamSpeak is not legally subject to a particular U.S. state privacy law, TeamSpeak may still provide comparable privacy controls as a voluntary measure. Voluntary controls do not waive defenses, exceptions or limitations available under applicable law.
17.1 TeamSpeak does not direct the Services to children under 13 and does not knowingly collect personal data from children under 13 without legally valid parental consent.
17.2 If a Service is later made available for children under 13, TeamSpeak will provide a specific COPPA-compliant notice, obtain verifiable parental consent where required, maintain reasonable data-security and retention practices, and provide parents with the ability to review, delete and refuse further collection or use of their child's personal information.
17.3 Parents who believe that TeamSpeak has collected personal information from a child under 13 may contact TeamSpeak at privacy@teamspeak.com. TeamSpeak will review the request and take appropriate steps under COPPA and other applicable laws.
18.1 TeamSpeak may use automated tools for security, fraud prevention, abuse detection, spam prevention, license verification, service reliability, analytics and content moderation triage. TeamSpeak does not use automated decision-making that produces legal or similarly significant effects without providing the safeguards required by applicable law.
18.2 Where automated tools are used for moderation or enforcement, TeamSpeak may use human review where appropriate, especially for significant account restrictions, appeals or legally sensitive cases.
19.1 TeamSpeak may update this Privacy Policy to reflect changes in law, Services, processing practices, technologies or business operations.
19.2 If TeamSpeak makes material changes, it will provide reasonable notice before the changes take effect, such as by website notice, in-client notice, account notification or email, unless immediate changes are required for legal, security or operational reasons.
19.3 The date at the top of this Privacy Policy shows the latest update. Continued use of the Services after an updated policy becomes effective is subject to the updated policy, without limiting rights that cannot be waived under applicable law.
20.1 Privacy requests may be sent to privacy@teamspeak.com or to the postal addresses of TeamSpeak USA or TeamSpeak DE listed in Section 1. TeamSpeak DE's registered seat is Krün, District of Garmisch-Partenkirchen, Germany; its business address is Wilhelmstraße 21, 74072 Heilbronn, Germany; it is registered with the Local Court of Munich under HRB 172523.
20.2 TeamSpeak has appointed an external Data Protection Officer: Stephan Hendel LL.M., Attorney-at-law, Bajuwarenstrasse 2e, 93053 Regensburg, Germany. Further contact details are available at https://www.gabler-hendel.de.
20.3 For product support, users should use the support channels provided on teamspeak.com. Privacy requests should be clearly marked as privacy or data protection requests.
1.1 These General Terms and Conditions ("Terms" or "GTC") apply to contracts and legal relationships between TeamSpeak Systems, Inc., PO Box 211180, Chula Vista, CA 91921, USA, and its related companies (together, "TeamSpeak") and the customer or user ("Customer" or "User") for TeamSpeak software, websites, accounts, downloads, mobile apps, server-related services, hosted features, add-ons, software development kits, licensing services, support, communities and related services (together, the "Services").
1.2 If TeamSpeak Systems GmbH, registered seat: Krün, District of Garmisch-Partenkirchen, Germany, business address: Wilhelmstraße 21, 74072 Heilbronn, Germany, registered with the Local Court of Munich under HRB 172523, or another TeamSpeak entity is expressly identified as the contracting party for a specific Service, order, invoice or agreement, that entity is the contracting party for that Service.
1.3 These Terms apply to all current and future versions of TeamSpeak software and Services, unless a specific version, order or Service is subject to separate terms. Separate product terms, SDK terms, ATHP or hosting-provider agreements, enterprise agreements, app store terms, open-source licenses and privacy terms may supplement these Terms and prevail for their specific subject matter.
1.4 Deviating, conflicting or additional customer terms do not apply unless TeamSpeak has expressly agreed to them in writing for the specific transaction.
1.5 The TeamSpeak Privacy Policy, Community Guidelines and applicable product notices form part of the contractual framework. By using the Services, the User agrees to comply with them.
2.1 Users may use the Services only if they are legally capable of entering into a binding agreement or use the Services with the consent and supervision of a parent or legal guardian where required. Minimum age, legal-capacity, consent and authorization requirements may differ by country, region and Service.
2.2 The Services are general-audience services. They are not directed to children below the minimum age at which applicable law permits them to use online services or account-based services without parental or guardian involvement. Users who do not meet the applicable minimum-age, consent or eligibility requirements may not create an account or use account-based Services unless legally valid parental or guardian consent or authorization has been obtained where required and TeamSpeak has made the relevant Service available for such use.
2.3 Certain Services or features may be subject to additional age, legal-capacity, authorization, payment, third-party-provider, app-store or regional eligibility requirements, including paid subscriptions, payment features, third-party integrations, third-party services and regionally restricted functionality.
2.4 If a User acts for a company, organization, public body, club, community, server operator, reseller, hosting provider or other legal entity, the User represents that they have authority to bind that entity.
2.5 TeamSpeak may refuse, suspend, restrict or terminate access where age, consent, eligibility, authorization, payment, legal, safety or abuse-prevention requirements are not met.
3.1 TeamSpeak provides software and services that enable voice communication, text communication, file exchange, account features, server discovery, community functions, licensing, updates, add-ons and related functionality.
3.2 TeamSpeak may provide clients, servers, hosted services, cloud-based features, SDKs, apps, web services, support portals and customer centers. Functionality may differ between TeamSpeak 3, TeamSpeak 6, beta versions, mobile applications, self-hosted environments, hosted services and third-party integrations.
3.3 TeamSpeak is designed to support decentralized use. Many TeamSpeak servers are operated by independent users, communities, companies or hosting providers. TeamSpeak is not responsible for independent servers, independent community rules, third-party hosting environments, third-party content or third-party availability, except where TeamSpeak expressly operates or controls the relevant Service.
3.4 TeamSpeak may change, update, improve, replace, discontinue or limit Services, features, protocols, compatibility, integrations or versions in accordance with these Terms and applicable law.
4.1 Some Services require a myTeamSpeak account or other registration. Users must provide accurate information, keep account data current and protect credentials against unauthorized access.
4.2 Users are responsible for all activity under their accounts unless the activity results from TeamSpeak's breach of its own security obligations. Users must notify TeamSpeak promptly of suspected unauthorized access.
4.3 TeamSpeak may require reasonable authentication, security checks, email verification, multi-factor authentication, anti-abuse checks or age-related checks where appropriate.
4.4 Account names, server names, community names, avatars, add-ons, descriptions and other user-facing identifiers must comply with the Community Guidelines and must not mislead others, impersonate third parties or infringe rights.
4.5 TeamSpeak may offer self-service account deletion. Accounts marked for deletion are scheduled for permanent deletion after 30 days. During this period, deletion may be canceled where the user can be securely authenticated and no legal, security or abuse-related reason prevents reactivation. Account deletion may not remove data that must be retained under law, for security, for billing, in backups, in third-party systems or in independent communities.
5.1 Product descriptions, website information, price displays, license descriptions and checkout pages are invitations to place an order unless expressly stated otherwise.
5.2 A contract is concluded when TeamSpeak accepts the order, provides access, delivers a license key, confirms the subscription, provides the download, enables the Service or otherwise accepts the order. Automated confirmations of receipt are not necessarily acceptance unless they expressly confirm the contract.
5.3 The Customer must review order data before submitting an order and correct errors through the checkout tools provided.
5.4 Subscriptions renew for the stated renewal period unless canceled in accordance with the applicable subscription terms and checkout information. TeamSpeak will provide renewal and cancellation information where required by law.
5.5 Trial, free, beta or promotional Services may be limited, modified, discontinued or converted to paid Services in accordance with the applicable notice and product terms.
6.1 Prices are shown in the applicable order process or agreement. For consumers, the total price including applicable taxes and mandatory charges is displayed in the checkout before the order is submitted. For business customers, and otherwise only to the extent permitted by applicable law, prices are exclusive of taxes, duties, levies, currency conversion fees, payment-provider fees and similar charges unless expressly stated otherwise.
6.2 TeamSpeak may use third-party payment providers and app stores. Their own terms, authentication requirements and privacy notices may apply to payment processing.
6.3 Payment is due at the time stated in the order process, invoice or agreement. For invoice payments, payment is due within the period stated on the invoice or, if no period is stated, within 14 calendar days after receipt of the invoice.
6.4 If payment fails, is reversed or becomes overdue, TeamSpeak may suspend or limit paid Services, licenses or accounts after reasonable notice, unless immediate action is necessary to prevent abuse, fraud or loss.
6.5 Business customers are responsible for taxes and charges arising from the purchase or use of the Services, except for taxes based on TeamSpeak's income. Consumers are responsible only for amounts that are displayed to them as part of the total price or that may be charged under mandatory law.
7.1 TeamSpeak and its licensors retain all rights, title and interest in and to the Services, software, source code, object code, designs, trademarks, logos, documentation, APIs, SDKs, know-how, databases and related intellectual property.
7.2 Subject to these Terms and payment of applicable fees, TeamSpeak grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, access and use the relevant software and Services for the permitted purpose and term.
7.3 The User may not copy, modify, translate, reverse engineer, decompile, disassemble, scrape, sell, rent, lease, sublicense, distribute, circumvent technical restrictions, create derivative works from or otherwise exploit the Services except as expressly permitted by law, these Terms, open-source licenses or a written agreement with TeamSpeak.
7.4 The User may not remove proprietary notices, interfere with license checks, bypass security mechanisms, manipulate client or server behavior, access non-public APIs or use the Services in a manner that harms TeamSpeak, other users or third parties.
7.5 Feedback, suggestions and improvement ideas may be used by TeamSpeak without restriction or compensation, unless a separate written agreement provides otherwise.
8.1 TeamSpeak software and Services may include, interoperate with or make available clearly identified third-party components, open-source software, third-party integrations, libraries, codecs, APIs, security tools, payment tools, analytics tools, support tools or other components that are required or useful for specific functionalities. Such components are included or made available only where TeamSpeak has a functional, technical, security, operational, legal or user-requested purpose for doing so. They may be subject to separate third-party terms, notices, licenses or privacy information.
8.2 Open-source components may be disclosed in the client, in an "About" section, in open-source notices, in documentation, in repositories or in other appropriate places. To the extent an open-source license grants rights that are broader than or different from these Terms, the open-source license governs the relevant component only.
8.3 Third-party integrations selected or enabled by the User may transmit data to or from third parties. TeamSpeak is not responsible for third-party services that are not controlled by TeamSpeak. Users should review third-party terms and privacy notices before enabling integrations.
8.4 TeamSpeak may update, replace, disable or remove third-party components or integrations for security, compliance, compatibility, licensing, operational or product reasons.
9.1 Users retain ownership of content they submit, upload, transmit or make available through the Services, subject to rights granted to TeamSpeak and other users as necessary to provide the Services.
9.2 The User grants TeamSpeak a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, process, moderate, secure, remove and otherwise use user content to provide, maintain, secure and improve the Services, enforce these Terms and comply with law.
9.3 The User represents that user content is lawful, does not infringe rights and complies with the Community Guidelines. The User is responsible for user content and for obtaining all required rights and consents.
9.4 Some Services may use encryption or device-held keys. TeamSpeak may be unable to recover encrypted content or account data if the User loses keys, devices or credentials.
9.5 TeamSpeak does not claim ownership of user content. However, TeamSpeak may remove, disable access to, restrict or preserve content where permitted or required by law, these Terms, the Community Guidelines, security obligations or rights of third parties.
10.1 TeamSpeak processes personal data in accordance with the TeamSpeak Privacy Policy and applicable privacy laws.
10.2 Customers operating servers, communities or integrations may themselves be controllers or processors of personal data. They are responsible for their own privacy notices, legal bases, consent mechanisms, security, retention practices and compliance obligations.
10.3 Customers must not use the Services to collect, process or disclose personal data unlawfully, to monitor users without a legal basis, to circumvent consent requirements, to collect children's data unlawfully, or to transmit sensitive data unless the Service and applicable agreement permit such use.
10.4 If a business customer processes personal data through a TeamSpeak Service in a manner requiring a data processing agreement, the parties shall enter into the applicable data processing terms before such processing begins.
11.1 TeamSpeak may provide updates, patches, upgrades, security fixes, compatibility changes, feature changes and new versions. Updates may be required to maintain security, compatibility, support or access to certain Services.
11.2 Beta, preview, test or experimental features are provided for evaluation and may be incomplete, unstable, changed or discontinued. They should not be used for production-critical operations unless TeamSpeak expressly agrees otherwise.
11.3 TeamSpeak strives to provide reliable Services but does not guarantee uninterrupted or error-free availability unless a separate service level agreement applies.
11.4 Maintenance, security incidents, third-party outages, force majeure, misuse, legal requirements, protocol changes, dependency changes or user-side systems may affect availability.
11.5 Support is provided through the channels, response targets and support levels made available for the relevant Service, customer type or agreement.
12.1 TeamSpeak 3 will continue to be supported on an ongoing basis during the phased transition period while TeamSpeak implements a planned end-of-life process targeted for completion by December 31, 2027.
12.2 The phased sunset may include notices in the TeamSpeak 3 client, website notices, customer center notices, email notices, release notes, support articles, migration guidance, changes to downloads, changes to update channels, compatibility notices, license notices and updates to these Terms.
12.3 TeamSpeak may continue providing security updates, compatibility updates, documentation, migration tools, transition support or limited operational support for TeamSpeak 3 as TeamSpeak considers appropriate during the transition period. TeamSpeak does not promise indefinite maintenance, indefinite feature development, indefinite compatibility with third-party systems or indefinite availability of legacy infrastructure.
12.4 Customers remain responsible for planning migrations, backing up configurations, reviewing compatibility, updating clients and servers, informing their own users and implementing appropriate transition arrangements for their environments.
12.5 TeamSpeak will use reasonable efforts to communicate material sunset milestones in advance. However, TeamSpeak may make earlier changes where necessary for security, legal compliance, abuse prevention, technical compatibility, licensing, third-party dependency changes or urgent operational reasons.
12.6 Nothing in this Section limits mandatory statutory rights, paid license rights for already agreed fixed terms, or liability that cannot be excluded by law.
13.1 The User must use the Services lawfully, responsibly and in accordance with these Terms, the Community Guidelines, applicable laws, third-party rights and applicable documentation.
13.2 The User must not use the Services for unlawful content, harassment, hate, threats, abuse, exploitation of minors, sexual exploitation, self-harm encouragement, malware, phishing, spam, credential theft, evasion of sanctions, illegal goods or services, doxxing, privacy violations, intellectual-property infringement, impersonation or interference with the Services.
13.3 The User must not attack, disrupt, overload, reverse engineer, scan, scrape, crawl, test without authorization, bypass, circumvent or misuse TeamSpeak systems or third-party systems.
13.4 Server operators and community administrators are responsible for their own server rules, user management, moderation, security settings, backups, compliance notices and handling of user content within their control.
13.5 Business customers must ensure that their employees, contractors, users and administrators comply with these Terms.
14.1 The Community Guidelines apply to official TeamSpeak communities, account-based features, hosted features, public user-facing content, add-ons, names, descriptions, reports, support interactions and any other environment where TeamSpeak has the ability to enforce them.
14.2 TeamSpeak may review reports, complaints, security alerts, public content, account data, metadata and other available information to enforce these Terms, the Community Guidelines and applicable law. TeamSpeak does not undertake a general obligation to monitor all user content.
14.3 Enforcement measures may include warnings, content removal, visibility restrictions, feature restrictions, suspension, termination, license restrictions, community restrictions, reporting to authorities, preservation of evidence or other proportionate measures.
14.4 Where required by the EU Digital Services Act or comparable law, TeamSpeak will provide information about restrictions, content moderation policies, measures, tools, human review, complaint procedures and significant changes in clear language and through accessible channels.
14.5 Where TeamSpeak restricts content or accounts on the ground that content is illegal or incompatible with these Terms, and where the affected User's electronic contact details are known, TeamSpeak will provide a statement of reasons where legally required and will make an appeal or complaint channel available where required.
14.6 TeamSpeak may use automated tools to detect spam, malware, security threats, obvious abuse, license violations or policy risks. Significant enforcement decisions may be subject to human review where appropriate or required by law.
15.1 These Terms apply for as long as the User accesses or uses the Services or has an active account, license, subscription or contractual relationship with TeamSpeak.
15.2 The User may stop using free Services at any time. Paid subscriptions and licenses may be terminated or canceled as described in the applicable order, subscription terms, customer center, invoice or product terms.
15.3 TeamSpeak may suspend or terminate access with notice where the User materially breaches these Terms, fails to pay amounts due, violates the Community Guidelines, creates legal or security risks, misuses the Services or no longer meets eligibility requirements.
15.4 TeamSpeak may suspend or restrict access without prior notice where immediate action is reasonably necessary to prevent security incidents, abuse, fraud, unlawful activity, harm to users, harm to TeamSpeak, violation of law or liability exposure.
15.5 Upon termination, licenses and access rights end unless the applicable agreement or mandatory law provides otherwise. Sections that by their nature should survive termination continue to apply, including payment obligations, intellectual property, liability, privacy, enforcement, dispute resolution and miscellaneous provisions.
16.1 The Services are provided with the functionality described for the relevant Service, subject to updates, compatibility requirements, maintenance, technical limitations and these Terms.
16.2 For consumers, statutory rights for defects, digital content, digital services and consumer protection remain unaffected and apply as required by mandatory law.
16.3 For business customers, and to the extent permitted by law, TeamSpeak disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability, except as expressly agreed in writing.
16.4 The User is responsible for selecting the Services for the User's intended purpose, maintaining compatible systems, implementing backups, configuring servers and communities, and complying with applicable laws.
17.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, intentional misconduct, gross negligence, fraud, fraudulent concealment, product liability, mandatory statutory consumer rights or any liability that cannot be limited or excluded by law.
17.2 For consumers in Germany or the EU, TeamSpeak is liable for intent and gross negligence without limitation. In cases of ordinary negligence, TeamSpeak is liable only for breach of essential contractual obligations, and liability is limited to typical foreseeable damages. Essential obligations are obligations whose fulfillment enables proper performance of the contract and on whose compliance the Customer may regularly rely.
17.3 For business customers, to the extent permitted by law and unless a separate agreement states otherwise, TeamSpeak is not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of revenue, loss of data, business interruption, loss of goodwill or costs of substitute services. TeamSpeak's aggregate liability is limited to the amounts paid by the business customer for the affected Service during the 12 months before the event giving rise to liability.
17.4 TeamSpeak is not liable for independent servers, user content, third-party services, third-party integrations, third-party networks, payment providers, app stores, force majeure, customer-side systems, unauthorized account use caused by the User, or failures outside TeamSpeak's reasonable control.
17.5 The limitations in this Section apply to contractual, tort, statutory and other claims to the maximum extent permitted by law.
18.1 Business customers shall indemnify and hold TeamSpeak harmless from claims, damages, losses, costs and expenses arising from the business customer's user content, unlawful use, violation of these Terms, violation of third-party rights, violation of privacy or security obligations, or use of the Services by its administrators, employees, contractors or users, except to the extent caused by TeamSpeak.
18.2 TeamSpeak will provide reasonable notice of such claims and allow the business customer reasonable control of the defense, provided that any settlement affecting TeamSpeak requires TeamSpeak's prior written consent.
19.1 The User must comply with applicable export control, sanctions, import and trade compliance laws.
19.2 The User must not access, use, export, re-export or transfer the Services in violation of applicable sanctions or export-control restrictions, including to prohibited persons, countries or end uses.
19.3 TeamSpeak may suspend or terminate access where necessary to comply with trade compliance obligations.
20.1 TeamSpeak may update these Terms for legal, regulatory, security, technical, operational, product, pricing or business reasons.
20.2 TeamSpeak will provide reasonable notice of material changes, for example by website notice, in-client notice, account notification or email. Material changes normally take effect no earlier than 30 days after notice, unless a shorter period is required for legal, security, abuse-prevention or urgent operational reasons.
20.3 If a User does not agree to material changes, the User may stop using the Services and may terminate affected paid Services where mandatory law or the applicable product terms provide such a right. Continued use after the effective date constitutes acceptance to the extent permitted by law.
20.4 Changes to separate product terms, prices or subscriptions may require additional notice or consent where required by law.
21.1 Unless mandatory law provides otherwise, these Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules.
21.2 Mandatory consumer protection laws of the country where the consumer habitually resides remain unaffected where they cannot be waived by contract.
21.3 For business customers, disputes shall be brought before the courts competent for TeamSpeak Systems, Inc. or another forum agreed in an individual agreement. TeamSpeak may also bring claims at the customer's place of business or where infringement occurs.
21.4 Consumers may have access to mandatory local courts or dispute-resolution mechanisms under applicable law. TeamSpeak does not participate in voluntary consumer arbitration or alternative dispute resolution unless expressly required by law or agreed in writing.
22.1 The User may not assign rights or obligations under these Terms without TeamSpeak's prior written consent. TeamSpeak may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets or transfer of Services.
22.2 If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective. The invalid provision shall be replaced by a valid provision that most closely reflects the economic and legal purpose, to the extent permitted by law.
22.3 Failure to enforce a provision is not a waiver. Waivers must be in writing.
22.4 Notices may be provided through the website, client, customer center, account, email, postal mail or other appropriate channels.
22.5 The English version governs unless mandatory law requires a localized version to prevail.
1.1 Provider: TeamSpeak Systems, Inc., PO Box 211180, Chula Vista, CA 91921, USA.
1.2 Telephone: +1-877-832-6773. International telephone: +1-619-312-6255. Fax: +1-619-312-4145.
1.3 Email for general business and licensing contact: support@teamspeak.com or the specific email address shown in the relevant order process, customer center, support page or product page.
1.4 For data protection matters, users may contact privacy@teamspeak.com or the Data Protection Officer named in the Privacy Policy.
1.5 Where TeamSpeak Systems GmbH or another TeamSpeak entity is identified as contracting party for a specific Service, that entity's details are provided in the applicable order, invoice, product terms or legal notice. TeamSpeak Systems GmbH has its registered seat in Krün, District of Garmisch-Partenkirchen, Germany, its business address at Wilhelmstraße 21, 74072 Heilbronn, Germany, is registered with the Local Court of Munich under HRB 172523.
2.1 TeamSpeak provides digital communication software, clients, server software, account-based features, hosted services, licensing, downloads, add-ons, SDKs, mobile apps, community features, support and related digital services.
2.2 The essential characteristics of each product or Service are described on the relevant product page, checkout page, download page, customer center, license description, order form or individual agreement.
2.3 Some Services are decentralized and depend on servers operated by users, customers or third-party hosting providers. TeamSpeak does not control independent third-party servers unless expressly stated otherwise.
2.4 TeamSpeak 3 remains supported during a phased transition period. TeamSpeak currently targets completion of the TeamSpeak 3 end-of-life process by December 31, 2027. Details may be communicated through client notices, website notices, account notices, support articles and product documentation.
3.1 The technical steps for conclusion of the contract are shown in the relevant order process. The customer selects the product or Service, reviews the order data, corrects input errors where necessary, accepts the applicable terms and submits the order.
3.2 A contract is concluded when TeamSpeak accepts the order, confirms the subscription, provides access, delivers a license key, enables the Service, provides the download or otherwise accepts the order.
3.3 The customer can identify and correct input errors before submitting the order through the order review page, browser navigation, form fields, customer center or other correction tools provided in the order process.
3.4 Free downloads, beta access, trial access or promotional features may be subject to separate conditions and may not create a paid contract unless the order process states otherwise.
4.1 The contract language is English unless the applicable order process or individual agreement provides otherwise.
4.2 TeamSpeak may store order information, invoices, license records and account data in accordance with the Privacy Policy and applicable law. The customer should save or print the applicable Terms, Privacy Policy, product description and order confirmation at the time of purchase.
4.3 TeamSpeak may send the order confirmation, contract information and legally required information by email, through the customer center, through the account interface or through another durable medium where required by law.
5.1 The applicable prices are shown in the relevant product description, checkout page, order form, customer center, invoice or individual agreement.
5.2 Unless stated otherwise, prices are exclusive of applicable taxes, duties, levies, public charges, payment-provider fees and currency conversion charges.
5.3 Available payment methods are shown in the order process. Payment may be processed by third-party payment providers or app stores under their own terms.
5.4 Subscription fees, renewal periods, cancellation deadlines and billing intervals are shown in the order process or applicable product terms.
6.1 Digital products and Services are delivered by download, license key, account access, activation, hosted access, customer center access, app store delivery or another digital delivery method described in the order process.
6.2 Delivery times, if any, are shown in the order process. In many cases, digital access is provided immediately or shortly after payment verification.
6.3 Users must maintain compatible hardware, operating systems, internet access, server environments, security settings and third-party dependencies as described in the product documentation.
6.4 Technical protection measures may include license keys, account authentication, update mechanisms, security checks, encryption, device binding, rate limits, anti-abuse systems and compatibility checks.
7.1 The term and termination conditions are stated in the applicable product description, order process, subscription terms, customer center, invoice or General Terms and Conditions.
7.2 Subscriptions renew as stated in the applicable order process unless canceled in due time through the provided cancellation mechanism or another legally accepted method.
7.3 Free Services may be discontinued or changed in accordance with the General Terms and Conditions.
7.4 Account deletion may be initiated through the self-service account deletion function where available. myTeamSpeak accounts are marked for deletion and permanently deleted after 30 days, subject to legal, security, billing and backup exceptions described in the Privacy Policy.
8.1 Consumers retain mandatory statutory rights for defects, conformity of goods, digital content and digital services, where applicable. These rights are not limited by the General Terms and Conditions.
8.2 For business customers, warranty and liability are governed by the applicable agreement and the General Terms and Conditions to the extent permitted by law.
8.3 Updates necessary to maintain conformity, security or compatibility may be provided as described in the product information and the General Terms and Conditions.
9.1 Where a consumer has a statutory right of withdrawal under applicable distance-selling law, the consumer may withdraw from the contract within the statutory period, generally 14 days, unless an exception applies.
9.2 For digital content or digital services, the right of withdrawal may expire if the consumer has expressly consented to immediate performance before the withdrawal period expires and has acknowledged that the right of withdrawal is lost when performance begins, where applicable law permits this.
9.3 For subscriptions or services already performed during the withdrawal period at the consumer's request, the consumer may owe a proportionate amount for performance already received, where applicable law permits this.
9.4 Product-specific withdrawal information, including any required checkbox consent for immediate performance, is displayed in the checkout process and provided on a durable medium where legally required.
9.5 To exercise a withdrawal right, the consumer may contact TeamSpeak using the provider details above and state that the consumer withdraws from the contract. The following model form may be used but is not mandatory.
10.1 To: TeamSpeak Systems, Inc., PO Box 211180, Chula Vista, CA 91921, USA, or the email address shown in the order confirmation.
10.2 I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods or provision of the following service: [product/service]. Ordered on: [date]. Name of consumer: [name]. Address of consumer: [address]. Email/account used for the order: [email/account]. Date: [date].
10.3 If the form is submitted on paper, the consumer should sign it. If submitted electronically, a typed name is sufficient unless a different form is required by mandatory law.
11.1 Support and complaint channels are provided on teamspeak.com, in the customer center, in the relevant product documentation or in the order confirmation.
11.2 Users should include sufficient information to identify the product, account, order, license, error or complaint. For privacy matters, the dedicated privacy contact in the Privacy Policy should be used.
11.3 TeamSpeak does not participate in voluntary alternative dispute resolution for consumers unless required by law or expressly agreed. Mandatory consumer rights and mandatory local remedies remain unaffected.
12.1 Information on the processing of personal data, cookies, analytics, Microsoft Clarity, account deletion, international transfers, California privacy rights and children's privacy is provided in the TeamSpeak Privacy Policy.
12.2 Optional cookies and comparable technologies are controlled through the consent management tool where required by law.
12.3 The cookie banner, checkout, client notices and product pages link to the currently applicable Privacy Policy and Terms so that users receive the updated privacy, account deletion, TeamSpeak 3 transition and consumer information before or at the relevant point of interaction.
13.1 Product-specific information in the checkout process, product description, order confirmation, invoice, customer center or individual agreement prevails over this Customer Information document where it is more specific and legally valid.
13.2 The General Terms and Conditions govern the contractual relationship unless mandatory consumer information or product-specific information is provided otherwise.
TeamSpeak is built so people can hear each other clearly, run their own spaces, and not have us in the middle of every conversation. That works because the people on it mostly care about the spaces they're in. These Guidelines sit alongside our Terms and are the floor underneath that: a short list of things we won't tolerate on the platform and a few notes for the people who run servers and group chats on top of it.
They apply to everyone using TeamSpeak. They cover voice, text, screenshare, file uploads, avatars, server and channel names, client icons, server listings, tags, add-ons where they are distributed or made visible through TeamSpeak-controlled services, and anything else you put in front of another user through TeamSpeak. Server owners and group chat creators can be stricter inside their own spaces, but they can't be looser.
TeamSpeak isn't directed to children under 13, or under the local age of digital consent where that's higher. Below those thresholds, use requires verifiable consent and supervision from a parent or guardian.
TeamSpeak servers come in three forms: ones you self-host on your own hardware, ones you rent from us directly through myTeamSpeak, and ones you rent from a third-party Authorized TeamSpeak Host Provider (ATHP). We do not actively monitor every self-hosted server or every private conversation. We may still act when reported conduct affects TeamSpeak accounts, licenses, hosted features, group chats, public listings, service security, or legal compliance.
Voice changes how things land. People hear you in real time, often without much distance between you and them. Don't make TeamSpeak hostile to be in.
1. Don't harass other users. Targeted insults, repeated unwanted contact after someone has asked you to stop, sustained pile-ons, or using alt accounts to get around a server ban or block.
2. Don't use hate speech. Content that attacks or dehumanizes people based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or serious medical condition. Hate symbols, denial of mass atrocities, and "ironic" hate played for laughs all fall here.
3. Don't weaponize voice. Mic-flooding, soundboard spam, and audio loops to drown out conversation; following someone across channels to harass them; and voice-changing or impersonation tools used to deceive someone in harmful ways.
Heated discussion, sharp criticism, satire, and competitive trash talk aren't violations on their own. The line is crossed when speech becomes harassment, hate, threats, or sustained abuse aimed at a specific person.
Some content makes spaces unsafe regardless of who's in them. Keep it out, or keep it gated.
4. Don't share gore or real-world graphic violence as shock content. News, education, and journalism with appropriate context aren't the target. Showing it to disturb, harass, or traumatize someone is.
5. Don't promote self-harm. No instructional content for self-harm, suicide, or eating disorders. No using threats of self-harm to coerce others. Talking through these experiences for support is fine; encouragement, glamorization, and instruction aren't.
6. Keep adult content gated and out of public view. Adult content involving consenting adults is not prohibited per se on TeamSpeak, but it must be lawful, must not be accessible to minors, and must not appear on any surface someone could see without joining a properly restricted space. That means no adult content in account avatars, display names, server names, server icons, server descriptions, server banners, channel names, client icons, or anything visible through Server Discovery or Group Chat Discovery. If tags, labels, age gates, permissions, or other access controls are available, use them accurately and do not use them to make unlawful or prohibited content appear acceptable. Inside a server, you can use TeamSpeak's permission system to restrict access, such as a dedicated voice channel limited to a specific server group and hidden from everyone else. Inside a group chat, the people you invite are the people who see what's posted; that puts the responsibility on the creator to keep the audience appropriate to the content.
We assume that the person on the other end is who they say they are and is acting in good faith. Don't break that.
7. Don't spam. Mass-friending people, mass-messaging strangers, posting the same promotion across many group chats, or running services that do this on someone else's behalf. On servers: voice flooding, repeated whispers, mass-inviting people to channels they didn't ask to join.
8. Don't run scams. Fake giveaways, "free premium" pitches, romance scams, fraudulent crypto pitches, fake account-recovery services, counterfeit goods, and fake licenses.
9. Don't impersonate. Don't pretend to be TeamSpeak Staff (the "fake TeamSpeak Support" message is one of the most common attacks), another user, a public figure, or an organization you don't represent. Parody is fine when it's clearly labeled and not designed to deceive.
10. Don't infringe on intellectual property. Streaming or sharing copyrighted music, video, or software you don't have rights to; using copyrighted or trademarked assets in your avatar, server icon, banner, or other visible surfaces without authorization. We act on valid takedown notices.
11. Don't hide bots as regular users. Automated software must not be presented as a regular user while performing actions a human would normally perform. If you need automation, clearly identify the account, integration, or bot as automated, for example, by including "bot" in the username or by using any available bot label, tag, or other clear indicator.
12. Don't sell or transfer accounts. Identity on TeamSpeak is tied to a person. Legitimate ownership transfers of an established space go through TeamSpeak Support.
13. Don't sell or share your license keys. License keys, including the licensekey.dat file for server licenses, are tied to the person or organization to whom they were issued. Letting other people run servers under yours isn't allowed, and the license can be revoked if you do.
14. Don't manipulate discovery or activity metrics. Paid joins, member-count inflation, fake activity, and duplicate listings to push ranking. Applies to both Server Discovery and Group Chat Discovery.
15. Don't evade enforcement. New accounts, rebrands, or alternate identities to come back after an action are themselves a separate violation.
16. Don't abuse our support system. False reports to weaponize moderation, brigading, fraudulent legal notices, or abusive contact with support staff are violations on their own.
The default on TeamSpeak is that what people share with you stays with the people they shared it with. Respect that.
17. Don't share other people's personal information. Real names, addresses, phone numbers, workplaces, financial information, medical information, immigration status, and government IDs. Doing this once to hurt someone belongs here; coordinating it at scale is in "Don't do illegal stuff" below.
18. Don't share intimate images or videos of someone without their consent. Including AI-generated material and deepfakes depicting real people. The original imagery being taken consensually doesn't change anything.
19. Don't record voice without consent where the law requires it. Where recording is available, other people in the channel can see it's happening, and that visibility is useful, but it doesn't substitute for consent in jurisdictions that require it. Distributing non-consensual recordings to harm or embarrass someone is out regardless of jurisdiction.
20. Protect your own account. Keep your password and account recovery key to yourself. We will never ask for either, and anyone who does is phishing you. Use 2FA. If you lose your recovery key, no one, including us, can get the account back; that is a hard limit, not a policy choice. If your account is compromised and used to violate these guidelines, we may still need to act on it.
A short list. These don't depend on context, intent, or framing. If you do them on TeamSpeak or coordinate them through TeamSpeak, your account ends, and, where applicable, we report to the relevant authorities. There is no warning ladder for this section.
21. No sexual content involving minors, in any form. Photographic, recorded, drawn, animated, written, or AI-generated; real, fictional, or anthropomorphized; including grooming behavior. We report this to the local law enforcement.
22. No sexual conduct with anyone under 18 by an adult. Solicitation, exchange of sexual material, or pursuing romantic or sexual contact with minors.
23. No credible threats of real-world violence against identifiable people or groups, including "joking" threats a reasonable person would take seriously.
24. No terrorism or violent extremism. Organizing, recruiting for, or glorifying it. Naming individuals as targets, distributing manifestos, and planning real-world attacks.
25. No coordinated doxxing or doxxing-as-a-service. Compiling, buying, selling, or trading personal information to harass or harm people.
26. No illegal trafficking. People, regulated weapons, or controlled substances. Not on TeamSpeak, not coordinated through TeamSpeak.
27. No attacks on accounts, networks, or systems. Distributing malware, DDoS or DoS attacks (including against other people's self-hosted servers), credential stuffing, or selling and distributing tools that do these.
Server owners and group chat creators set the rules inside their own spaces and are responsible for enforcing them. These guidelines are the floor; you can be stricter; but you can't be looser.
28. Run the place. Document your rules, configure your permissions, and act on your members' reports. Operating a public space where these guidelines are routinely violated and ignoring it is itself a violation, regardless of where the server is hosted.
29. You're responsible for your own privacy compliance. If you log chats, record voice, store member data, or use moderation, analytics, or similar tools in your space, you are responsible for complying with applicable privacy, recording, and data protection laws for that processing. Tell people what you record, why you record it, and where required obtain any necessary consent or provide the required notice.
30. Represent your space accurately. If you list publicly through Server Discovery or Group Chat Discovery, the name, description, banner, and icon must accurately reflect what the space actually is, including whether it is adult-oriented, NSFW, 18+, or otherwise age-restricted. Bait-and-switch listings or attempts to hide the real purpose of a space may be removed.
31. Keep public-facing surfaces for a general audience. Anything visible from a Discovery card or other public-facing surface must not feature explicit sexual content, gore, hate speech, or anything that would violate the user-conduct rules above. Adult-only or age-restricted spaces may exist only where lawful and properly labeled or access-restricted, but the public listing card is not where explicit content belongs.
32. Self-hosting isn't a free pass. We generally do not monitor what happens on a self-hosted server, but illegal conduct is illegal regardless of where the server runs, and the people involved can still lose their TeamSpeak accounts and their license to use the software. Knowingly running a space that's used for prohibited conduct and ignoring it, is its own violation on the owner's side.
33. Group chat creators carry a similar responsibility. Group chats run on our infrastructure, and the people you bring into yours are your responsibility to keep within these guidelines. Encryption is privacy, not immunity; if a participant reports a violation in your group chat with evidence, we can and will act on it.
34. Cooperate when we reach out. If we request information about your space in connection with a safety, security, abuse, or legal issue, respond in good faith and within a reasonable time. Failure to cooperate may result in action affecting the relevant space, account, listing, or access to TeamSpeak services.
If something here has been violated, report it.
A useful report includes what happened, who or what is involved (account name, server name, group chat name), where it happened, when (a timestamp helps), and any relevant evidence (screenshots, message links). The more we have to work with, the faster we can act.
We strongly discourage vigilantism. Don't try to bait or "catch" predators yourself, don't dox accused offenders, and don't run counter-raids. These actions endanger people, and they routinely compromise the law-enforcement investigations that we or others have already started.
Our response depends on what was done and by whom. It can include a private warning, removal of specific content, removal from Server Discovery or Group Chat Discovery, loss of access to a feature, account suspension, permanent account termination, server delisting, server blacklisting, license termination, or a report to law enforcement. Severe violations, particularly anything involving child safety, may result in immediate permanent action without prior warning.
Some checks and abuse-prevention measures may be automated, including spam detection, malware scanning, abuse triage, and license checks. Significant restrictions are reviewed by a person where required by law or where appropriate in the circumstances.
When we restrict content, an account, a listing, or access to a feature because it is illegal, violates our Terms, or violates these Guidelines, we will provide a statement of reasons where required by law and where we have a way to contact you.
If you believe an action against your account, content, space, or listing was taken in error, you can appeal through the Community Guidelines Appeal category if available. If no dedicated appeal category is available, contact TeamSpeak Support and clearly mark the request as an appeal. We aim to review appeals within a reasonable time and will inform you of the outcome where appropriate.
These guidelines will be updated as TeamSpeak grows. We may act on conduct that clearly circumvents or undermines these guidelines, even if no specific bullet covers the exact pattern yet, and we may update the document as new risks emerge. Meaningful changes get announced through the client and our usual channels. The current version date is at the top of this page.
Most of TeamSpeak runs on people who care about their spaces being good. These guidelines exist to make that easier, not to second-guess it.